Frequently Asked Questions

About WagJag.Tickets.com


If you can't find the information you need below, call us at (844) 425-4914 or email tickets@wagjag.com We're here to help



Is WagJag.Tickets.com legitimate?


Absolutely. When you buy tickets using WagJag.Tickets.com, you're buying legitimate tickets for real events, and the tickets are guaranteed to arrive in time for your event. Tickets listed on WagJag Tickets are being sold by reputable, established ticket sellers in the secondary market.


If something ever does go wrong with your order, we'll work to make it right. We offer a money-back guarantee if:


Your tickets are not delivered.
Your order is accepted but the tickets are shipped too late for the tickets to arrive in time for the event.
You're denied entry to the event because of your tickets.
We even offer 100% of your money back if your event is cancelled (not rescheduled; if your event is rescheduled, your ticket will be honored for the rescheduled date). For more specifics on our guarantees, please visit our guarantee page.



Choosing Your Tickets


How can I contact WagJag Tickets?


You can get in touch with us in several different ways:


Phone: is (844) 425-4914
Email: tickets@wagjag.com




Are certain tickets available for will call, email, or local pick-up?


Tickets that are available for special delivery methods will explicitly state it on the ticket listing notes, or will list these methods as delivery options during checkout.


If there is no note on the ticket listing that one of these methods is available, and these methods do not show up in the delivery options dropdown menu in the checkout, then these particular tickets can't be delivered via these methods.


Why are similar tickets different prices?


Tickets listed on WagJag Tickets are being sold by various different independent sellers, and each seller sets their own prices based on what they think is a reasonable price for a given ticket. Different sellers have different ideas about how best to price their tickets, and you will see that reflected in the ticket listings, with tickets in the same section listed at varying prices.


Buying Your Tickets


What will I pay when I order through WagJag Tickets?

When you buy tickets through WagJag Tickets, you pay the ticket price (which is set by the seller and may be above or below face value), a delivery fee, and any taxes that apply. During the checkout process, you'll be able to see the amounts of the delivery fees, and the total price of your order before taxes.


Are ticket orders charged in U.S. dollars?

Unless otherwise noted, prices on WagJag Tickets are in U.S. dollars.


Can I cancel my ticket order?

All orders are final; there are no refunds, cancellations, or exchanges. The sellers who list tickets on our online exchange are not able to cancel orders for refunds. Because of the uniquely time-sensitive nature of tickets, they can't be readily returned and resold like other merchandise.


Why am I charged a delivery fee for will call or local pickup of tickets?

The fee for will call and local pickup orders covers the costs that sellers incur while using these near-term delivery methods, such as paying an employee to drive to the venue or to meet you at the local pickup location.


Did my ticket purchase go through?

To verify whether your order has been accepted, you can call us at is 1-888-456-8499, or call the seller directly.


Is my transaction safe?

Yes. The WagJag Tickets website is secure; transactions on the site are protected with Secure Sockets Layer (SSL) encryption. For more information, check out the answer to Is WagJag.Tickets.com safe?


About Your Tickets


Why is someone else's name on my ticket?

The independent ticket sellers who list tickets on our exchange are part of the secondary ticketing market. This means that they purchase the tickets from the primary market (that is, from the box office or venue itself), before selling them through WagJag Tickets. The name on your ticket is the name of a representative from the ticket seller's office who purchased the ticket originally. Don't worry - having someone else's name on the ticket will not prevent you from getting in the event! As long as there is a valid bar code on the ticket, the ticket is valid for entry to the event.


What happens if my tickets are lost or stolen?

In general, tickets are one-of-a-kind and should be considered to be irreplaceable. So we strongly urge customers to take good care of their tickets - When you know you'll be getting tickets delivered, double check that pile of junk mail before you throw it out! Once you've received your tickets, be sure to keep them in a safe, secure place where they won't be at risk of getting lost, damaged, or stolen.


If your tickets are lost, stolen, or destroyed, you can contact your ticket seller to see if it's possible for them to provide replacements. It's by no means certain that this will be an option, but it can't hurt to check. Please be aware that sellers may charge fees for replacing tickets.


Why is the price on my tickets different from the price I paid for them?

WagJag Tickets is an online marketplace for event tickets sold on the secondary market. Ticket sellers who list their inventory on our online exchange are responsible for pricing their tickets. Individual sellers may choose to price their tickets above or below face value, which is the price you see printed on the tickets.


In addition to the ticket price, your order also includes a delivery fee, as well as applicable taxes. These fees are calculated for you during the checkout process, so you can see the ticket price, the delivery fee amount, and the total price of your order before you complete your purchase.


What if an event is cancelled?

If your event is cancelled entirely with no rescheduled date, you should contact your seller directly for a 100% refund (excluding shipping fees). Please note that you may be required to return the tickets to the seller in order to obtain a refund.


If your event is rescheduled, you tickets will be honored for the rescheduled date.


What if an event is postponed?

If an event is postponed, your tickets will be honored for the rescheduled date.


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